NICE yg TAK nice!

aku nak blk jb nak naik bas...tp nak naik bas NICE...even though reviews are more negative than positive ones, i still decided nak naik nice bus. the main reason is, it is the only bus yg boleh naik dari kl tak payah pegi bandar tasek selatan (BTS) utk naik bas...jauh...and nak nak bulan puasa ni...takpe lah byr mahal skit (bnyk ok).

first aku impress dgn ktm station...cantek and aku suka sgt...mcm classic look. :)

(please bear in mind..i'm not easily pissed off...and i did not even piss off kat situ pun...lepas2 tu br rasa piss off bila recap blk peristiwa 'nice' itu. jaja even felt the same)

tp bila masuk je nice office...DAMN! terus bedebush service nya. counter information jek dah turn me off. aku tanya nicely pasal bus nice from jb turun kat mane..kl or BTS...not really listening to my question...berlagak pandai...dia soh tgk departure screen...aku mcm blur...pesal nak tgk departure screen...bagus nye ada keep info bus turun dari mana ke mana ke? bila aku n jaja tenung2...word JB pun takde...bila aku tgk dia blk...trus dia tanya aku nak ape...padahal telinga dia yg tak dengar...situ jek aku dah rasa sikit bengang...aura bodoh sombong dia mmg aku dah rasa dah...dia tanya nak bli tiket ke...so aku ckp aá tp nak la aku tanya before buying the tix to confirm dari jb ke kl turun mana...tp trus dia kate kaunter tiket kat atas..(gaya dia perasan bagus)

aku bengang lagi...tp nada aku still normal mode...so ni kaunter ape? aku tanya. dia jwb something like kaunter pertanyaan...(da...?!?) btul la kan aku tanya....tp bila soal, soklan basic pun tak bley jwb. it's not because they are stupid. it's because they act like they're good and we felt abit diperbodohkan. mcm la kitorang tak dgr korang ketawa masa kitorang naik tangga kan...mcm korang pelik kitorang tak tau kaunter tix kat atas...hello...korang mmg keje situ....and we are first timer...and i really hope that i will not pijak situ lg huh.

so bila naik kaunter tiket....drama lain plak...aku gi kat kaunter membership...bila tanya pasal membership...ayat tak sempat abis...dia kata kaunter sebelah...rude way ok....diorang ni tak pegi kursus customer service ke?? teruknya cara...
dah la mcm tak pandang....tone mmg out la...

aku dah mcm mende ni kejap ke sana kejap ke sini...saje ckp bg dia dgr...walau aku tak pandang muka dia...aku tau dia pandang muka aku...masa ni nak pandang plak...

tiba kaunter tiket...budak yg jual tiket mcm mat rempit jwbnye.... heran aku...tiket jual mahal..tmpt class....tp budak2 dia takde kelas!! even sasha tanya mana kaunter tiket sbb nak cari kitorang pun...org dia jwb...atas atas. mcm tu ke cara jwb....again tone mmg bukan customer service la..

lepas tu aku tgk dia layan customer lain pun sama.... rasanya operate dah lama...tp laci cashier pun takde....bila takde duit kecik...bukak wallet sendiri cari duit kecik....cari duit kecik dlm sampul surat....ape kah...tak proper langsung modus operandi diorang ni.... org kat pudu pun way much better la...ni aku citer pudu lama, zaman aku naik bus...jauh ok even nak compare that time.

skrg aku dah risau...mcm mana lah naik bus dia nanti? balik dari bli tix...aku baca review lg...bus dia ada lmbt...lmbt mcm sejam pun ade...tak mintak maap pun ade....sampai this passenger tulis surat kat malay mail lagi...

aku dah la naik kt kl sentral...tak tau la bus tu nak tiba kl sentral kul bpe...hrp2 experience naik bus okay...jgn la dia buat aku serik naik bus dia...dah jd ahli ni huhu.

first impression dia mmg out.kalau dah bg nama nice...mesti lah live up to the name kan...

in fact aku ada anto comment gak...ini dia...

"i read reviews that generally negative about NICE but still i wanted to ride one because i do not want to go to Bandar Tasik Selatan station, far from my place. i still have this perception that maybe they are not too bad. For the first time, i went to KTM branch to be a member and buy the tickets.

But seriously they are bad! very low standard customer service. i was shocked. They should be sent to customer service training. they failed the basic courtesy towards customer. we pay a lot for the service, but the service is below par and in fact the normal bus is way better service then theirs. i already have the negative impression on them. i havent ride on the bus yet...but truly the other reviews of other passengers should be taken seriously by the NICE management to improve.

i am totally dissapointed. Please improve so that you are at least at par of being so called NICE. thank you."